FAQS
What if my apps aren't going into CAPS?
-We route applications into CAPS by the dealers Credit Acceptance lot number. Check with Autoclick to make sure they have the dealers correct lot number.
-We do not send any other leads into CAPS. Check to make sure that the lead the dealer is referring to is not a Squeeze Lead/Abandoned Application or a website lead. We only route full credit applications into CAPS.
-We do not send any other leads into CAPS. Check to make sure that the lead the dealer is referring to is not a Squeeze Lead/Abandoned Application or a website lead. We only route full credit applications into CAPS.
What are Squeeze Leads?
-Squeeze leads are abandoned applications that are created when a customer closes out of the application without submitting or leaves the application sitting idle for over 30 minutes. They are not routed into CAPS. They are included on the Premium Credit Application only.
How do I get my dealers application on their website?
-Premium Application? Autoclick will get this handled! Don't forget to have the dealer add this to their Intake form locatred right after they place their order.
-Free Dealers: The application link for the dealers website is included in the welcome email. It can be sent to the webmaster immediately upon receipt.
-If your dealer would like the application iframed or embedded on their website you can contact Autoclick support for assistance or refer to the following instrucstions: https://autoclick.com/trainingdocuments/CreditAppIframeinstructions.pdf
-If contacting Autoclick for assistance with this please send an email to [email protected]
-Free Dealers: The application link for the dealers website is included in the welcome email. It can be sent to the webmaster immediately upon receipt.
-If your dealer would like the application iframed or embedded on their website you can contact Autoclick support for assistance or refer to the following instrucstions: https://autoclick.com/trainingdocuments/CreditAppIframeinstructions.pdf
-If contacting Autoclick for assistance with this please send an email to [email protected]
How Do we get qr codes for our dealers?
-You can create QR codes for the landing page and the credit application in English at the bottom of the dealers landing page
-You can create QR codes for the credit application in English and the credit application in Spanish by logging into the dealer's Autoclick Credit App Control panel and clicking on the credit app tab
-If you would like Autoclick to create QR Codes and email them to the dealer and cc you on the email you can send a request to [email protected] - Please include the dealership name and lot number
How do I get my dealers applications into DealerCenter?
Please see the section under Features - Premium Application - Integrations - Dealer Center on this website.
The Autoclick credit application does integrate with DealerCenter and CAPS. It requires the dealer to subscribe to the Autoclick premium application program. The program is $49 per month with a one time $49 setup fee. In order for the dealers applications to go into DealerCenter (as well as CAPS), DealerCenter requires that the dealer subscribe to one of the following: DealerCenterCRM, OnlineAdPostPremium, SocialClique or Value Ad in order for the integration to work.
If the dealer would like to get this set up, Autoclick will need their DealerCenter Company id. This can be found in their DealerCenter account under Admin - Dealer Settings. It will be the company id in the upper left corner.
The Autoclick credit application does integrate with DealerCenter and CAPS. It requires the dealer to subscribe to the Autoclick premium application program. The program is $49 per month with a one time $49 setup fee. In order for the dealers applications to go into DealerCenter (as well as CAPS), DealerCenter requires that the dealer subscribe to one of the following: DealerCenterCRM, OnlineAdPostPremium, SocialClique or Value Ad in order for the integration to work.
If the dealer would like to get this set up, Autoclick will need their DealerCenter Company id. This can be found in their DealerCenter account under Admin - Dealer Settings. It will be the company id in the upper left corner.
What if my dealer doesn't have a lot number yet?
-If your dealer is actively signing up with Credit Acceptance but hasn't been given a lot number yet they can use the temporary lot number of 0022 to complete their Autoclick sign up. When a dealer does this we rely on the Market Area Manager to provide us with their lot number when it has been assigned. Remember, we route applications into CAPS by lot number so it is important we have this information when it is available.
What if I need to update my dealers contact information or lot number?
-If you need to update any information on your dealers account you can send an email to [email protected] and request this. In most cases we can update the information and the dealer does not need to sign up for a new account.
how do i sign my dealer up for the free autoclick program?
-To sign up for the free program visit Autoclick.com and click the link in the top middle of the homepage that says CAPS dealers click here - select from the Free App and Landing Page or Free App only
-To sign up for the free program visit Autoclick.com and click the link in the top middle of the homepage that says CAPS dealers click here - select from the Free App and Landing Page or Free App only
-The dealer will fill out the information on the order form including their Credit Acceptance lot number and the name of their Market Area Manager
-The dealer will fill out the information on the order form including their Credit Acceptance lot number and the name of their Market Area Manager
-On the next page the dealer will agree to the terms and license agreement
-If applicable they will then authorize Autoclick to create a landing page for them and type in what they would like it to be. They will click next and finish to complete their order.
-If applicable they will then authorize Autoclick to create a landing page for them and type in what they would like it to be. They will click next and finish to complete their order.
-The dealer will receive a welcome email within 2-5 business days. We will cc the Market Area Manager on this email. If there are any issues with the order you may be contacted regarding the this. You will want to reply to the email as soon as you able so the Autoclick team can move forward with the launch
how do i sign my dealer up for the premium autoclick services
-To sign up for any of our paid services visit the Autoclick.com website and click Buy Now in the upper left corner of the screen
-Walk through the order wizard and select the products the dealer would like to order
-Once complete the dealer will agree to the terms and license agreement
-The dealer will then want to walk through and complete the Autoclick intake form as completely as possible. This gives the Autoclick team a jump start on getting the dealers program set up to their unique needs.
-The dealer will then want to walk through and complete the Autoclick intake form as completely as possible. This gives the Autoclick team a jump start on getting the dealers program set up to their unique needs.
-The final, and most important step, is to have the dealer schedule their onboarding call. The dealer doesn't have to worry about getting everything set up on their own. The Autoclick onboarding team will assist them and this call just ensures they have everything they need to run their business the way the want to.
-The dealer will receive their welcome email within 2-5 business days. The Market Area Manager will be cc'd on the email.
Do I connect the landing page or the application to my dealers website?
It is best to connect the credit application but landing page will work as well. Linking the credit application directly cuts out a click for the client to fill out the application
Does the Autoclick Application integrate with RouteOne or Dealertrack?
-Yes it does. This requires the dealer on the Premium application and there are additional monthly charges for these integration. Please see the premium application page for details.
What do I do when I receive the welcome email for one of my dealers?
-Remember the Autoclick team does not train the free dealers. The Market Area Managers are cc'd on the Autolick welcome to alert you that you have a new dealer on the program. We ask that you walk through the welcome email with your dealer. It is a best practice to fill out the Autoclick credit application and help the dealer find their email notification, and find the application in CAPS. By showing the dealer how easy this process is it motivates them to add the application more places. The dealer will see they were able to save time and are assured all applicants can be found right in CAPS
-Let them know about Squeeze leads and that they will get notifications for them (but need to upgrade to get customer contact information)
- Ask them if they would like to replace their current credit application on their website with the Autoclick application. Make sure they know that by replacing their current application the functions of their current application will no longer work, if applicable. If they would like to do this instructions can be found in the welcome email. The Autoclick support team will be happy to assist you in getting this setup as well. Simply email [email protected] and let them know your dealer would like to connect the application to their website. We will make the request to the dealers webmaster, cc the dealer on the email, and the dealer will reply all with their approval.
-Don't forget the QR Codes for Free Dealers too! See how to create under the FAQ section
-Let them know if they are currently sending their applications into DealerCenter, RouteOne, or Dealertrack they can upgrade to our premium application and add the additional integration package. This will keep their process streamlined.
-The free can be connected and used anywhere the paid applicaiton is. Review the Premium Application page under features on this page for more information on where the application can be connected.
-Let them know about Squeeze leads and that they will get notifications for them (but need to upgrade to get customer contact information)
- Ask them if they would like to replace their current credit application on their website with the Autoclick application. Make sure they know that by replacing their current application the functions of their current application will no longer work, if applicable. If they would like to do this instructions can be found in the welcome email. The Autoclick support team will be happy to assist you in getting this setup as well. Simply email [email protected] and let them know your dealer would like to connect the application to their website. We will make the request to the dealers webmaster, cc the dealer on the email, and the dealer will reply all with their approval.
-Don't forget the QR Codes for Free Dealers too! See how to create under the FAQ section
-Let them know if they are currently sending their applications into DealerCenter, RouteOne, or Dealertrack they can upgrade to our premium application and add the additional integration package. This will keep their process streamlined.
-The free can be connected and used anywhere the paid applicaiton is. Review the Premium Application page under features on this page for more information on where the application can be connected.
why does my dealer need a landing page?
-The landing page is a one page website that features a special financing message approved by Credit Acceptance. This is a fast way for your dealers to get a customer onto their credit application by text, email, Facebook, messenger, whatsapp, etc.
-Easy to remember URL
-The landing page does not compete with the dealers website as it is a sub-domain so it can be used in addition to the website
-Easy to remember URL
-The landing page does not compete with the dealers website as it is a sub-domain so it can be used in addition to the website